Refund and Replacement Policy for Klick

Effective Date: 03 February 2025

1. General Policy

At Klick, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund or replacement under the terms outlined below.

2. Eligibility for Refunds & Replacements

To qualify for a refund or replacement, the following conditions must be met:

• The request must be made within 07 days of the delivery date.
• The item must be unused, in its original packaging, and in a resalable condition (except for defective or damaged items).
• Proof of purchase (order number, receipt, or invoice) is required.
• Certain items, such as personalized products, perishable goods, and digital items, are non-refundable and non-replaceable unless they arrive damaged or defective.

3. Refund Policy

3.1 Valid Reasons for Refunds

Refunds will be issued under the following circumstances:
✅ Defective or Damaged Products – If the product is damaged upon arrival or has a manufacturer defect.
✅ Incorrect Item Received – If you receive an item different from what was ordered.
✅ Out of Stock or Supplier Issues – If a supplier cannot fulfill your order and no replacement is available.
✅ Failed Delivery – If an order is lost in transit or cannot be delivered due to a logistical error from our side.

3.2 Refund Process

• Customers must submit a refund request via email or customer service within 07 days of receiving the product.
• A return authorization will be issued if the request is approved.
• The product must be returned before a refund is processed (unless otherwise stated).
• Refunds will be issued via the original payment method within 21 business days after the returned item is inspected.

3.3 Non-Refundable Scenarios

❌ Change of mind after purchase.
❌ Products damaged due to misuse, negligence, or unauthorized repairs.
❌ Items returned without prior approval or beyond the return period.

4. Replacement Policy

4.1 Valid Reasons for Replacements

A replacement may be requested if:
✅ The item arrives damaged or defective.
✅ The wrong product is delivered.
✅ The product is missing essential parts or accessories.

4.2 Replacement Process

• Customers must report the issue within 07 days of delivery.
• A replacement request should include clear photos or videos showing the defect or issue.
• Once the request is approved, a replacement unit will be shipped at no additional cost.
• If the replacement product is out of stock, customers may opt for a refund or an alternative product.

5. Return Shipping

• For defective or incorrect products, return shipping will be covered by Klick or the supplier.
• For other return reasons, the customer may be responsible for return shipping costs.

6. How to Request a Refund or Replacement

Email: finance@saresilience.com

When submitting a request, please provide:

• Order number
• Reason for return/refund
• Clear photos/videos (for damaged or defective items)